Customer service is the backbone of Barings Law, especially when it comes to keeping clients updated on the status of their claims. But this crucial process was overwhelming the team, taking up valuable time and resources that could be spent elsewhere.

We deployed an AI-powered WhatsApp bot that took over handling all basic customer queries—instantly and accurately. This smart automation not only saved costs by reducing the need for a larger team but also boosted overall productivity by 25%, allowing Barings Law to deliver exceptional client service without missing a beat.